1. What are the dates and times of the event?
Peanuts™ Great Pumpkin Patch Express is being offered on October 22, 23, 29 and 30. There are two trains per day – 10:00am and 2:00pm.
2. How much are 2011 Pumpkin Patch Express tickets?
Child Ticket (ages 2-12)
Please note that due to the unique nature of this event, all ticket purchases are non-refundable.
3. Will my infant need a ticket?
No. Children under the age of two do not need a ticket. They must be held by an adult on the train. Please remember that strollers are not permitted on the train, and that your infant cannot be placed in a carrier or car seat on the train, they must be held. Non-ticketed children will be unable to receive a pumpkin or treats from the pumpkin patch.
4. Is a group discount available? Is there any other discount program available?
No, there is no group discount, or any other type of discount available for the Peanuts™ Great Pumpkin Patch Express.
5. How will I know what your availability is?
Please check our homepage at www.berkshirescenicrailroad.org; we will update as frequently as possible. You will also know when you attempt to purchase the tickets; if your party is too large for remaining availability or of that date is not available you will not be able to purchase those tickets.
6. How do I order tickets?
Tickets are now available for purchase online only. We cannot accept orders in person or by mail, telephone, fax or e-mail. We are unable to make exceptions for this policy, as availability is automatically updated through our online ticketing service. Please remember that tickets for this event are non-refundable.
7. When should I order my tickets?
Advance reservations are required; we suggest ordering tickets as soon as possible due to the anticipated popularity of the event. Tickets will sell out quickly.
8. Can I be put on a waiting list if my dates are sold out?
No, unfortunately we do not maintain a waiting list. We also do not add additional trains once we have sold out, the schedule posted is final.
9. Are you going to add more trains or more dates?
No, we will not be adding more trains or dates.
10. Will I receive a confirmation?
Yes. You will receive an email confirmation; an email address is required. This will allow us to send a confirmation, and will allow us to send you periodic updates. All tickets will be held at the station and will need to be picked up the day of the event.
11. When will I receive my tickets?
Tickets are on a “Will Call” basis and will not be mailed. You will arrive at the station the day of your event and pick up your tickets at the ticket agent’s desk. Hold on to your confirmation email as proof of purchase.
12. Can I get a refund if my plans change or there is inclement weather?
Tickets are non-refundable. The Peanuts™ Great Pumpkin Patch Express will operate even in inclement weather. We also will operate on time and will not be able to hold the train for you if you are running late. We advise allowing sufficient travel time if travel conditions are less than ideal.
13. Can I change the date of my reservation?
No, once you have purchased tickets they are non-refundable and cannot be exchanged for other dates, even if tickets are available for other dates or times. We cannot make any exceptions to this policy.
14. Can I change my reserved tickets from child to adult, or from adult to child?
No, we are unable to change the tickets you have purchased from adult to child. All sales are final and cannot be modified after the order has been placed. We cannot make any exceptions to this policy.
15. Can I add more passengers to my ticket order?
No, we are unable to add more tickets to your order once it has been placed. We cannot make any exceptions to this policy.
16. Is the Peanuts™ Great Pumpkin Patch Express train wheelchair accessible?
We make every reasonable effort to accommodate our visitors' needs. However, wheelchair accessibility on board is limited due to the narrow vestibules and door openings on our historic passenger cars. Power wheelchairs that do not exceed 26" wide by 36" long usually will fit in the cars. Wheelchair accessible lifts are located at Lenox and Stockbridge stations. Please specify in your reservation if wheelchair access is required, as we can only accommodate a limited number of wheelchairs per train, and space will be allocated on a first-come, first serve basis. Please plan to arrive at least 30 minutes before the train departs so we may board your party first.
17. Are there restroom facilities on board the train?
A limited number of bathrooms are available on board the train for emergencies. Sanitary facilities are also available at Lenox Station and Stockbridge Station.
18. Are strollers permitted on board the Peanuts™ Great Pumpkin Patch Express?
Strollers are not permitted on board the Peanuts™ Great Pumpkin Patch Express due to space constraints; the aisles and seating areas must be kept clear for the safety and comfort of our passengers and train crew.
19. Are seats reserved?
No, specific seats will not be assigned to your party – however, you will be assigned to a specific coach. When selecting your seats, please keep in mind that the seats on all coaches are “bench seats” with two passengers per bench. Children under two must be in a lap. This will ensure that there is enough room for everyone, and that we do not have to ask you to move if you “spread out” over too many seats. If you are traveling with other families, you must order your tickets together in one online transaction to guarantee you will be on the same train and/or in the same coach. We cannot guarantee seating requests if tickets are ordered separately. Tickets cannot be refunded if your seating requests cannot be accommodated.
20. Will my family be seated together?
Yes, your family will all have tickets in the same coach. However, our seats are bench seats that hold two passengers. If you have an odd number of passengers in your group, you may need to share a bench with someone from another party.
21. What time should I arrive?
Please plan to arrive 30 minutes before your train departure time to allow sufficient time to park, collect your tickets and use the sanitary facilities before boarding the train.
22. Where should I park?
Parking is at Lenox Station. There will be sufficient parking for everyone; please follow the directions of the museum staff when parking so that we may comfortably accommodate everyone. There is no charge for parking.
23. How long is the event?
Please allow up to two hours for the event from the time the train departs.
24. My child has food allergies, can you accommodate special dietary requests?
Unfortunately, we cannot accommodate special requests, but urge the parents of children with allergies to bring their own cookies and cocoa.
25. What happens during the event?
The train will depart Lenox Station, and en route to Stockbridge, a/k/a the “sincere pumpkin patch,” we will read the story of the Great Pumpkin and play some fun Halloween music. Cookies and apple juice will be served in Stockbridge Station while David Grover performs. Snoopy will be available for pictures, and there will be coloring, games, and other activities for the kids. Most important – don’t forget to let the kids visit the pumpkin patch to get their pumpkins!
26. Will every child receive a pumpkin?
Every ticketed child age 2-12 will receive a separate ticket for the pumpkin patch. When in Stockbridge, kids can redeem their ticket at the Pumpkin Patch and select a pumpkin to take home.
If you still have questions please contact us! Thank you for supporting the Berskhire Scenic Railway Museum!
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